Introduction
SysRaFlow ("Company," "we," "us," or "our") operates the sysraflow.com website. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our site.
1. Information We Collect
1.1 Information You Provide Directly
- Contact Information: When you submit the contact form, we collect your name, email address, phone number (optional), subject, and message.
- Newsletter Subscription: We collect your email address when you subscribe to our newsletter.
- Service Inquiries: When you request information about our services, we collect relevant information you provide.
- Communication Data: Any correspondence you send us via email or through our contact form.
1.2 Information Collected Automatically
- Usage Data: We collect information about how you interact with our website, including pages visited, time spent on pages, and navigation patterns.
- Device Information: Browser type, operating system, device type, and unique device identifiers.
- Location Data: General geographic location based on IP address (country/region level).
- Cookies: We use cookies to enhance your browsing experience and analyze website traffic.
1.3 Third-Party Information
We may receive information about you from third parties, including analytics providers and service partners, to help us provide better services.
2. How We Use Your Information
We use the collected information for the following purposes:
- To respond to your inquiries and provide customer support
- To send you requested information about our services
- To improve and optimize our website functionality
- To understand how visitors use our website
- To send marketing communications (with your consent)
- To comply with legal obligations
- To prevent fraud and ensure website security
- To personalize your experience on our website
3. Data Sharing and Third Parties
We do not sell, rent, or trade your personal information. However, we may share your information with:
- Service Providers: Hosting providers, email services, analytics providers, and other vendors who assist in operating our website
- Legal Obligations: When required by law or in response to legal requests from authorities
- Business Transfers: In the event of a merger, acquisition, or sale of assets
4. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy. Specifically:
- Contact form submissions are retained for 2 years
- Newsletter subscriber information is retained until you unsubscribe
- Usage data from analytics is retained for 24 months
- You may request deletion of your personal data at any time
5. Your Privacy Rights
Depending on your location, you may have the following rights:
- Right to Access: Request a copy of the personal data we hold about you
- Right to Correction: Request correction of inaccurate or incomplete data
- Right to Deletion: Request deletion of your personal data
- Right to Opt-Out: Unsubscribe from marketing communications
- Right to Data Portability: Request your data in a portable format
To exercise these rights, please contact us at info@sysraflow.com with details of your request.
6. Cookies
We use cookies to enhance your experience on our website. For detailed information about cookies we use, please see our Cookie Policy.
7. Security
We implement industry-standard security measures to protect your personal information, including:
- SSL/TLS encryption for data transmission
- Secure storage of personal data
- Access controls and authentication mechanisms
- Regular security audits
However, no method of transmission over the internet is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
8. Children's Privacy
Our website is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will promptly delete such information.
9. International Data Transfers
If you access our website from outside Argentina, your information may be transferred to and processed in Argentina and other countries where our service providers are located. By using our website, you consent to such transfers and processing.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable laws. We will notify you of any significant changes by posting the updated Privacy Policy on our website and updating the "Last Updated" date. Your continued use of our website following such changes constitutes your acceptance of the updated Privacy Policy.
11. Compliance with Argentina Data Protection Laws
This Privacy Policy complies with Argentina's Personal Data Protection Law (Law No. 25,326) and regulations set forth by the National Data Protection Authority (AEPD). We ensure compliance with all applicable data protection requirements in Argentina.
12. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us at:
SysRaFlow
Email: info@sysraflow.com
Phone: +54 11 4700-1200
Address: Av. Santa Fe 1200, C1059ABT, Buenos Aires, Argentina